Service Terms and Conditions for Carpet Cleaners Westminster

These Terms and Conditions set out the basis on which Carpet Cleaners Westminster provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking a service, you agree to be bound by these Terms and Conditions, which form a contract between you and us for the provision of cleaning services in Westminster and nearby areas.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation booking or receiving the cleaning services.

Services means carpet cleaning and any additional cleaning or related services provided by Carpet Cleaners Westminster as agreed at the time of booking.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative of Carpet Cleaners Westminster carrying out the Services.

Agreement means the contract between the Client and Carpet Cleaners Westminster incorporating these Terms and Conditions.

2. Scope of Services

Carpet Cleaners Westminster provides carpet cleaning services and may also offer additional services such as upholstery cleaning, rug cleaning, stain treatment and related cleaning tasks as agreed with the Client at the time of booking.

The exact scope of the Services, including areas to be cleaned, type of cleaning process and any additional tasks, will be agreed verbally or in writing during the booking process. Only the Services explicitly agreed will be carried out. Any additional work requested on the day of service may be subject to availability and additional charges.

3. Booking Process

Bookings may be made by the Client through our designated booking channels. By making a booking, the Client confirms that they are over 18 years of age and authorised to arrange cleaning at the Premises.

At the time of booking, the Client will be asked to provide accurate information regarding the Premises, the type and approximate size of areas to be cleaned, access arrangements, parking availability and any special requirements. The Client is responsible for ensuring that all information provided is complete and accurate.

Any quotation provided prior to an on-site inspection is based on the information supplied by the Client and is subject to change if the actual condition or size of the Premises differs from that described. We reserve the right to amend the quoted price or decline the booking if the description provided was materially inaccurate.

A booking is considered confirmed when we have accepted the request and provided confirmation via an agreed communication method. We reserve the right to refuse any booking at our discretion.

4. Access and Client Obligations

The Client must ensure that the Premises are accessible at the agreed time of service. This includes arranging access through any relevant building management, concierge or security and ensuring that someone is available to provide entry if required.

The Client must ensure that the Premises have a safe working environment for the Technician, including adequate lighting, running water and electricity where applicable. Any known risks, hazards or restrictions must be disclosed to us at the time of booking and again to the Technician on arrival.

The Client is responsible for moving small and light furniture or personal items that may obstruct access to the areas to be cleaned, unless otherwise specifically agreed in advance. Technicians will not be responsible for moving heavy, fragile or valuable items, including but not limited to pianos, large cabinets, aquariums, antiques or items fixed to walls or floors.

Children and pets should be kept away from work areas and equipment during the provision of Services and for a reasonable time afterwards while carpets and furnishings are drying or cleaning products are active.

5. Prices, Quotations and Estimates

All prices are provided in pounds sterling and are inclusive or exclusive of VAT where indicated. We will inform the Client whether VAT applies at the time of quotation.

Quotations are based on the description of the Services and Premises provided by the Client. We reserve the right to revise the quoted price if, upon arrival at the Premises, the Technician reasonably determines that the work required is substantially different from that originally indicated, including but not limited to significantly larger areas, heavily soiled carpets, extensive staining or restricted access.

Any additional Services requested by the Client on the day that were not included in the original quotation may incur further charges, which will be agreed with the Client before the additional work is carried out.

6. Payments and Charges

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in advance, payment is due on completion of the Services on the day of service.

We may accept various payment methods, such as card payments or bank transfers, subject to availability at the time of booking. Cash payments may be accepted only where agreed in advance. The Client is responsible for ensuring that payment is made in full and on time.

For commercial Clients or larger projects, we may issue invoices with specific payment terms. Unless otherwise stated on the invoice, payment must be received within the period specified. We reserve the right to charge interest on overdue amounts and to suspend or cancel further Services until all outstanding sums have been paid.

If the Technician is unable to complete the Services due to the Client's failure to provide access or a safe working environment, the full or partial fee may still be due, as determined in accordance with our cancellation and access policies.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice in advance. Specific cancellation periods and any associated fees will be advised at the time of booking. As a general guideline, we request at least 24 hours' notice for cancellations or changes.

Where the Client provides less than the required notice, we reserve the right to apply a cancellation fee, which may be up to the full amount of the booked Services, depending on the circumstances and any losses incurred by us.

If the Technician attends the Premises and is unable to gain access, or the appointment cannot be carried out due to circumstances within the Client's control, this may be treated as a late cancellation and may incur a charge.

We reserve the right to cancel or reschedule a booking due to reasons beyond our reasonable control, including but not limited to staff illness, equipment failure, extreme weather or access issues. In such cases, we will offer an alternative appointment time. Our liability will be limited to the value of the Services that were not provided.

8. Service Standards and Limitations

We aim to provide Services with reasonable care and skill and in accordance with generally accepted industry standards for carpet and upholstery cleaning.

However, the Client acknowledges that certain stains, odours and wear may not be fully removed by cleaning, and that results can vary depending on factors such as the age, material and condition of the carpet or fabric, previous cleaning methods, and the nature of the staining.

We do not guarantee complete removal of all stains or defects, nor the prevention of future staining. In some cases, cleaning may reveal pre-existing damage, fading or wear that was not visible prior to cleaning. We will not be responsible for such pre-existing conditions.

The Client is responsible for making the Technician aware of the composition of carpets and fabrics, including any manufacturer cleaning instructions or warranties, and any prior treatments such as stain protection or dyeing. We will not be liable for damage arising where the Client has failed to disclose such information.

9. Damage, Liability and Insurance

We will exercise reasonable care while carrying out the Services. In the unlikely event that damage is caused by our negligence, the Client must notify us as soon as reasonably practicable and, in any event, within 48 hours of the completion of the Services.

Our liability for any loss or damage arising out of, or in connection with, the Services shall be limited to the lesser of the cost of repairing the damage or the value of the item or area affected, taking into account age and condition. We will not be liable for any purely economic loss, loss of profits, loss of business opportunity, or any indirect or consequential loss.

We shall not be liable for any damage caused by defective materials, faulty construction, wear and tear, latent defects, or any damage that arises because the Client has not followed our aftercare advice, such as recommendations about drying times or ventilation.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law.

10. Complaints and Claims

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible, and in any event within 48 hours of completion of the work. We will investigate the complaint and, where appropriate, may arrange for a Technician to revisit the Premises to assess and, if reasonably possible, rectify the issue.

Any claim relating to alleged damage or loss must be supported, where appropriate, by evidence such as photographs and a description of the circumstances. We may request access to inspect the Premises and the items in question before any remedial action or settlement is agreed.

Failure to notify us within a reasonable timeframe may affect our ability to investigate and resolve the complaint and may limit any potential remedy.

11. Health, Safety and Waste Regulations

We are committed to operating in accordance with relevant health and safety requirements and with applicable waste and environmental regulations.

Our Technicians are trained to use cleaning solutions and equipment safely and in accordance with manufacturers' instructions. The Client must ensure that Technicians are informed of any specific health or safety concerns at the Premises and must not request the use of any products or methods that may be unsafe or unlawful.

Any waste generated by the cleaning process that qualifies as commercial or regulated waste will be handled and disposed of in line with applicable waste regulations. In most cases, general waste such as vacuumed debris or disposable cloths will be removed by the Technician or left in appropriate on-site waste containers, as agreed.

The Client is responsible for any pre-existing waste or hazardous materials at the Premises, including but not limited to building debris, sharp objects, chemicals or biological waste. Our Technicians are not authorised to remove or dispose of hazardous or specialist waste. If such materials are discovered, we may suspend or modify the Services for safety reasons and may apply additional charges where appropriate.

12. Property and Personal Items

The Client is responsible for securing or removing valuable, fragile or sentimental items from areas where Services are to be carried out. We will not be liable for loss of or damage to items that the Client has failed to remove or safeguard.

Our Technicians will take reasonable care to avoid damage to property; however, minor marks or scuffs may occasionally occur on walls or skirting boards in confined spaces. Such minor cosmetic issues, provided they are not the result of negligence, shall not constitute damage for which we are liable.

13. Force Majeure

We shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, transport disruption, power failure, accidents, public health incidents or acts of government or regulatory bodies.

14. Privacy and Data Protection

We collect and process personal information from Clients for the purposes of managing bookings, providing Services and handling payments and communications. We are committed to handling such information in accordance with applicable data protection laws.

Client information will be used only for legitimate business purposes, such as arranging appointments, invoicing, responding to enquiries and improving our Services. We will not sell personal data to third parties. Where data is shared with third parties, such as payment processors, it will be limited to what is necessary for the provision of those services.

15. Amendments to Terms and Conditions

We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements or industry practices. The version in force at the time of booking will apply to that particular Agreement.

Clients are encouraged to review the Terms and Conditions periodically. Continued use of our Services constitutes acceptance of any updated terms.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

These Terms and Conditions, together with any written or confirmed quotation or booking confirmation, constitute the entire agreement between the Client and Carpet Cleaners Westminster relating to the Services. No other statement, representation or assurance shall form part of this Agreement unless expressly agreed in writing.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.